Never take meeting notes again. But which AI transcription tool does it better?
Bottom line: Fireflies.ai wins for teams that need deep integrations (CRM, Slack, Notion) and searchable meeting intelligence across their org. Otter.ai wins for individuals and small teams who want clean, simple transcriptions and live captions. Both are excellent — your choice depends on whether you need transcription or a full meeting intelligence platform.
Clean, simple AI transcription with live captions, action item extraction, and collaboration features.
Meeting intelligence platform with 40+ integrations, CRM sync, and AI-powered meeting search across your entire organization.
| Feature | Otter.ai | Fireflies.ai |
|---|---|---|
| Transcription accuracy | Excellent Win | Very Good |
| Live captions | ✓ Real-time Win | ~ Post-meeting |
| CRM integration | ~ Limited | ✓ Salesforce, HubSpot Win |
| Integrations total | 10+ | 40+ Win |
| AI summaries | ✓ Yes | ✓ Yes |
| Action items | ✓ Yes | ✓ Yes |
| Search across meetings | ~ Basic | ✓ Full-text search Win |
| Meeting bot name | OtterPilot | Fred (customizable) |
| Video recording | ~ Pro+ | ✓ Yes |
| Free tier | ✓ 300 min/mo | ✓ 800 min/mo |
| Speaker identification | ✓ Yes | ✓ Yes |
| Sentiment analysis | ✗ No | ✓ Yes Win |
Fireflies' free tier is more generous (800 min vs 300 min). Paid pricing is comparable.
If your team uses Salesforce or HubSpot, Fireflies is the obvious choice. After every sales call, Fireflies automatically syncs the transcript, action items, and key topics to your CRM. Sales managers can search across all calls to find when pricing was discussed, what objections came up, and how deals are progressing — without anyone manually entering notes.
Otter's live captioning is genuinely impressive — it produces real-time text as people speak, making it useful in live lectures, interviews, and accessibility contexts. The interface is cleaner and easier to navigate than Fireflies, and the transcripts are more naturally formatted for human reading.
CRM sync, deal tracking, conversation intelligence
Real-time transcription as you speak
Search across all your team's meetings
Cleaner interface, easier to start
800 min free vs 300 min with Otter
Cleaner formatting, easier to read
Both tools have generous free tiers. Start with your most common meeting platform.